Job title: Technical Team Leader - ISP
Job type: Permanent
Emp type: Full-time
Industry: COMPANY TYPE
Functional Expertise: Team Leader Technical Support/Technician/Automation/Handyman
Skills: ISP / Telecom Network Management VLAN IP Networking RADIUS Fiber / GPON / FTTH CPE Configuration Troubleshooting Team Leadership Incident & Outage Management
Salary type: Monthly
Salary: negotiable
Location: Jdeideh 116, 3rd floor, Jdeideh, Lebanon
Job published: 14-09-2026
Job ID: 49650
Contact name: Lyne Ahmar
Phone number: +96179427494
Contact email: lyne@businesslobby.net

Job Description

A leading ISP company is looking for an experienced Technical Team Leader to oversee the day-to-day activities of their technical department. The ideal candidate will have strong technical knowledge of ISP and networking technologies, proven team leadership, troubleshooting, coordination, and customer-handling skills.

Responsibilities
  • Oversee the technical team’s daily activities, ensuring tasks are properly assigned, coordinated, and followed through to completion.
  • Track technical cases, installations, and service activations to ensure they are progressing as planned and completed within the required timelines.
  • Collaborate with Sales, Operations, and Finance to address any issues that could affect or delay orders, installations, or service activations.
  • Maintain close coordination with field technicians, ensuring they have the necessary information, guidance, and resources to carry out their assignments effectively.
  • Serve as the main technical contact for corporate customers, addressing their technical concerns, complaints, and requests in a professional and timely manner.
  • Oversee major incidents and service outages, ensuring customers are kept updated and that issues are escalated and resolved as quickly as possible.
  • Provide technical assistance and troubleshooting support to the team, particularly when dealing with more complex issues.
  • Identify recurring technical and operational challenges and collaborate with the relevant teams to improve processes and overall efficiency.
Qualifications
  • 3+ years of experience in an ISP or telecom environment.
  • Previous experience leading or supervising a technical team
  • Solid knowledge of networking and ISP technologies, including VLANs, IP networking, RADIUS, CPE configuration, fibre, and wireless access.
  • Strong ability to diagnose technical issues, troubleshoot effectively, and identify appropriate solutions.
  • Excellent communication and coordination skills, with the ability to collaborate effectively with both technical and non-technical teams.
  • Ability to perform effectively under pressure and manage customer-related technical issues in a professional manner.
  • Fluency in Arabic and English is required; French is a plus.
  • Willingness to participate in an on-call rotation when required.
Location
  • Beirut, Lebanon
Benefits
  • Basic Salary + Transportation + NSSF + Life and medical insurance