A leading ISP company is looking for an experienced Technical Team Leader to oversee the day-to-day activities of their technical department. The ideal candidate will have strong technical knowledge of ISP and networking technologies, proven team leadership, troubleshooting, coordination, and customer-handling skills.

Responsibilities

• Oversee the technical team’s daily activities, ensuring tasks are properly assigned, coordinated, and followed through to completion.
• Track technical cases, installations, and service activations to ensure they are progressing as planned and completed within the required timelines.
• Collaborate with Sales, Operations, and Finance to address any issues that could affect or delay orders, installations, or service activations.
• Maintain close coordination with field technicians, ensuring they have the necessary information, guidance, and resources to carry out their assignments effectively.
• Serve as the main technical contact for corporate customers, addressing their technical concerns, complaints, and requests in a professional and timely manner.
• Oversee major incidents and service outages, ensuring customers are kept updated and that issues are escalated and resolved as quickly as possible.
• Provide technical assistance and troubleshooting support to the team, particularly when dealing with more complex issues.
• Identify recurring technical and operational challenges and collaborate with the relevant teams to improve processes and overall efficiency.

Qualifications

• 3+ years of experience in an ISP or telecom environment.
• Previous experience leading or supervising a technical team
• Solid knowledge of networking and ISP technologies, including VLANs, IP networking, RADIUS, CPE configuration, fibre, and wireless access.
• Strong ability to diagnose technical issues, troubleshoot effectively, and identify appropriate solutions.
• Excellent communication and coordination skills, with the ability to collaborate effectively with both technical and non-technical teams.
• Ability to perform effectively under pressure and manage customer-related technical issues in a professional manner.
• Fluency in Arabic and English is required; French is a plus.
• Willingness to participate in an on-call rotation when required.

Location

• Beirut, Lebanon

Benefits

• Basic Salary + Transportation + NSSF + Life and medical insurance