Aftersales Technical Support Engineer (Diesel Generators)

Our client a telecom company are seeking, an Aftersales Technical Support Engineer with strong expertise in diesel generators, diesel engines, and their control systems. The successful candidate will provide remote technical support to customers and field service teams by diagnosing, troubleshooting, and resolving complex technical issues.

The ideal candidate has a solid understanding of diesel engine mechanics, generator operation, and maintenance practices, with the ability to identify root causes and recommend effective solutions. This role requires strong analytical, communication, and technical reporting skills, as well as the ability to conduct structured troubleshooting sessions remotely via video calls and other digital communication platforms.

Key Responsibilities

• Provide remote technical support for diesel generators and related equipment.
• Diagnose mechanical, electrical, and control system faults using a systematic troubleshooting approach.
• Conduct live troubleshooting sessions with customers and field technicians through video calls and other remote communication tools.
• Analyze technical issues, identify root causes, and recommend effective corrective actions.
• Support installation, commissioning, maintenance, and repair activities when required.
• Interpret electrical schematics, wiring diagrams, technical drawings, service manuals, and engine documentation.
• Prepare clear technical reports, including findings, root cause analyses, corrective actions, and recommendations.
• Collaborate with engineering teams to resolve complex or recurring technical issues.
• Maintain accurate service records and technical documentation.
• Ensure compliance with company procedures, quality standards, and safety requirements.
• Provide technical guidance and product support to customers and internal teams.
• Travel locally or internationally when required.

Qualifications

• Bachelor's Degree or Technical Degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• 2–3 years of experience in diesel generator technical support, maintenance, or aftersales service.
• Hands-on experience in the Operation & Maintenance (O&M) of diesel generators is mandatory.
• Strong knowledge of diesel engines, generator control systems, alternators, protection systems, and mechanical components.
• Excellent troubleshooting and fault diagnosis skills.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.
• Proficiency in Microsoft Office and technical report writing.
• Familiarity with diagnostic and measurement tools, including multimeters, clamp meters, and standard mechanical hand tools.
• Strong analytical, problem-solving, organizational, and follow-up skills.
• Excellent verbal and written communication skills with a customer-focused approach.
• Ability to work independently, manage multiple priorities, and perform effectively under pressure.
• Fluency in English and French is mandatory; Arabic is an advantage.
• Experience in the telecom power industry is considered an advantage.

Location

• Beirut, Lebanon

Sales Engineer – International Aluminum Factory
📍 Monrovia, Liberia

We are looking for a dynamic and experienced Sales Engineer to join our team specializing in aluminum fabrication, glass works, steel structures, kitchens, doors, windows, and interior projects.

The ideal candidate should combine strong technical knowledge with excellent sales and business development skills, with the ability to secure large-scale projects, prepare technical proposals and quotations, negotiate with clients, and supervise projects until final completion.

🔹 Key Responsibilities:
• Identify, develop, and secure new business opportunities and large-scale projects
• Conduct client meetings and site visits to understand project requirements
• Coordinate with contractors, consultants, developers, and clients
• Prepare technical drawings, project proposals, and material specifications
• Prepare accurate quotations, pricing, and cost estimations
• Negotiate project terms, pricing, and contracts with clients
• Coordinate with production and installation teams to ensure smooth project execution
• Supervise project progress and follow up until successful handover
• Ensure projects are completed according to specifications, timelines, and quality standards
• Maintain strong client relationships and provide professional after-sales support
• Prepare regular sales and project progress reports for management

🔹 Requirements:
• Previous experience in aluminum, glass, steel works, kitchens, doors, windows, or construction-related projects
• Strong technical understanding of fabrication and installation processes
• Ability to read and prepare technical drawings
• Experience in pricing, cost estimation, and project quotations
• Strong negotiation, communication, and client management skills
• Business development and project follow-up experience
• Ability to work under pressure and manage multiple projects simultaneously
• Good organizational and problem-solving abilities
• Proficiency in AutoCAD, Excel, and related computer software
• Degree or Diploma in Engineering, Architecture, Construction Management, or related field - Preferred
• Minimum 3–5 years of experience in sales engineering or project management - Preferred